Contact Us – Scarborough

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Customer Reviews

“My wife and I were diamond shopping for our 10th wedding anniversary when we walked into Spence diamonds in Edmonton. There we met Johanna (Diamond Consultant) who spent over an hour with us showing and explaining the variables of diamonds. After we agreed on a stone and a setting, she explained the work was done out of province and it would take a set amount of time for the ring to made and returned to the store. Since we were leaving the province around the same time when the rings would return to the store, we discussed the shipment of it in case we had travelled prior to its return. My wife was a little disappointed with the idea of not having it on her finger before we left Edmonton, but accepted the possibility after Johanna said she would do everything in her power to expedite the process. The day before our flight, we learned it still had not arrived so we were resigned to the fact we would have to travel without it and have it shipped.  The next day, as we were waiting for our flight to board, I received a call from Johanna stating the ring had arrived at the store. Looking at my watch, I saw we didn’t have enough time to drive to the store and still catch our flight. Johanna volunteered to try to get it to us in time. As our flight was being called and we were about to get processed through security, Johanna rushed up to bring my wife her ring. Kudos to you Johanna – way above the ‘call of duty’ for sure. My wife was very happy to have her anniversary present and since a ‘happy wife is a happy life’ I was also extremely pleased. Thanks again Johanna, for imparting your valuable knowledge to us and going the extra mile (literally) in customer service for us, you made our anniversary a special one.”

- Chris, as posted on Yelp.ca -

“Absolutely amazing experience at Spence Diamonds! My fiancé and I had been looking for engagement rings at many stores. We found the perfect ring at Spence. Diane was (and still is) an exceptional sales associate. Diane walked us through the entire process of diamond grading which was extremely informational. I was able to see my diamond before the ring was made…very exciting! Not only is she very knowledgeable, but she loves what she does (and it shows). I look forward to going in to get my ring cleaned because of her! She is organized, has excellent interpersonal/communication skills, and is very welcoming to everyone. I will never shop anywhere else for diamonds as long as she is there! Keep up the great customer service!!”

- Amanda, as posted on Google Reviews -

“100% Pleased with my purchase here. I love that there was no pressure while browsing the 1000’s of rings and that once we had picked something, the service we received was outstanding. Great shopping experience. Would recommend to anyone looking to make a significant purchase!”

- A Google User -

“Where to begin… I was assisted by Johanna  and I must say with no exaggeration that the entire experience was a sheer pleasure. It was my first time shopping for an engagement ring…Johanna made me feel as special as my now fiancée is to me. I was able to propose on Christmas morning, and Cassie saying “Yes” was the best gift I could ever have received. Thank you Johanna and Spence as a whole!”

- Trevor, as posted on Google Reviews -

“This store is beautiful! They carry a huge variety of rings and the consultants are extremely helpful. On top of the great selection, Spence has an amazing warranty program. I purchased an anniversary band for my wife a few months ago and she loves it! I will definitely be back again!”

- Joe, as posted on Yelp.ca -

“Water was good while we browsed the showcases… everything was at our fingertips. The background education for the “4 C’s” was especially valuable as it has been many years since we purchased our last diamond. Hopefully it won’t be that long to our next purchase as you made the whole experience memorable.”

- Steve -

“I was very pleased with the way that I was able to make my decision and the service that was provided both before and after I bought my ring for my fiancée. From beginning to end, I was happy with the care I received. The service, selection and Spence guarantee are second to none.”

- Annie & Kevin -

“My now husband came here to buy my engagement ring. He still talks about the amazing service he got here. He felt like he was listened to and respected and as a result had an amazing shopping experience. We ran into some problems with a small detail on my ring and the staff were quick and worked hard to resolve the problem.”

- Katie, as posted on Google Reviews -

“I purchased an engagement ring from Spence Diamonds. I will say it was the most pleasant and comfortable transaction I have ever been through. Aman, our consultant, was above and beyond helpful. The staff and store was clean, organized and tidy. Being in the service industry myself, it is refreshing to see such professionalism.”

- Travis, as posted on Google Reviews -

“Spence Diamonds… I purchased a high quality diamond and ring from Hedieh. I was able to select ring, crown, and diamond to my exact specification, apart from other diamond retailers that have a preset diamond in a preset crown/ring. I received an education in diamonds and what I believe to be a fair quote on on the perfect diamond ring for my now fiancée. Their process takes approx 1 hour from start to finish but is worth it. I do truly believe their diamonds are the highest of quality and recommend it to all my potentially engaged friends ;)… It has been a full year since my purchase and I feel no regret towards my purchase only pride. I slept on my purchase and made the right call. Thank you Hedieh for all your help you have made my wife to be a happy woman 😀 Happy wife, happy Life – Smart man… Thank you 10/10”

- Perry, as posted on Google Reviews -