Customer Reviews

“Where to begin… I was assisted by Johanna  and I must say with no exaggeration that the entire experience was a sheer pleasure. It was my first time shopping for an engagement ring…Johanna made me feel as special as my now fiancée is to me. I was able to propose on Christmas morning, and Cassie saying “Yes” was the best gift I could ever have received. Thank you Johanna and Spence as a whole!”

- Trevor, as posted on Google Reviews -

“My now husband came here to buy my engagement ring. He still talks about the amazing service he got here. He felt like he was listened to and respected and as a result had an amazing shopping experience. We ran into some problems with a small detail on my ring and the staff were quick and worked hard to resolve the problem.”

- Katie, as posted on Google Reviews -

“Spence Diamonds… I purchased a high quality diamond and ring from Hedieh. I was able to select ring, crown, and diamond to my exact specification, apart from other diamond retailers that have a preset diamond in a preset crown/ring. I received an education in diamonds and what I believe to be a fair quote on on the perfect diamond ring for my now fiancée. Their process takes approx 1 hour from start to finish but is worth it. I do truly believe their diamonds are the highest of quality and recommend it to all my potentially engaged friends ;)… It has been a full year since my purchase and I feel no regret towards my purchase only pride. I slept on my purchase and made the right call. Thank you Hedieh for all your help you have made my wife to be a happy woman 😀 Happy wife, happy Life – Smart man… Thank you 10/10”

- Perry, as posted on Google Reviews -

“I was very pleased with the way that I was able to make my decision and the service that was provided both before and after I bought my ring for my fiancée. From beginning to end, I was happy with the care I received. The service, selection and Spence guarantee are second to none.”

- Annie & Kevin -

“Absolutely amazing experience at Spence Diamonds! My fiancé and I had been looking for engagement rings at many stores. We found the perfect ring at Spence. Diane was (and still is) an exceptional sales associate. Diane walked us through the entire process of diamond grading which was extremely informational. I was able to see my diamond before the ring was made…very exciting! Not only is she very knowledgeable, but she loves what she does (and it shows). I look forward to going in to get my ring cleaned because of her! She is organized, has excellent interpersonal/communication skills, and is very welcoming to everyone. I will never shop anywhere else for diamonds as long as she is there! Keep up the great customer service!!”

- Amanda, as posted on Google Reviews -

“I bought my wife an eternity ring from Spence diamonds for Christmas, the staff were amazingly helpful, very knowledgeable about the product and took me through the entire experience with a smile. The ring was beautifully made and very reasonably priced, as I had visited several diamond stores and done my homework. I would not hesitate to recommend Spence Diamonds to anyone in the market for a high quality diamond product.”

- Phillip, as posted on Google Reviews -

“This store is beautiful! They carry a huge variety of rings and the consultants are extremely helpful. On top of the great selection, Spence has an amazing warranty program. I purchased an anniversary band for my wife a few months ago and she loves it! I will definitely be back again!”

- Joe, as posted on Yelp.ca -

“100% Pleased with my purchase here. I love that there was no pressure while browsing the 1000’s of rings and that once we had picked something, the service we received was outstanding. Great shopping experience. Would recommend to anyone looking to make a significant purchase!”

- A Google User -

“Thank you very much for showing us the details of diamond cutting and grading, and for taking the time with us. The service was amazing! Often in other jewellery stores we felt intimidated and slightly rushed. We really enjoyed trying on the rings in the open showcases. Thanks again!”

- Kara -

“We feel confident that the selection of our diamond was based on expert advice and
in-depth knowledge. Your professionalism and genuine interest in our happiness
enabled us to select the perfect ring, without feeling the need to shop anywhere else. It is this impressive level of expertise and commitment to client satisfaction that guarantees our loyalty to Spence Diamonds now and in the future.”

- Sam -