Customer Reviews

“My now husband came here to buy my engagement ring. He still talks about the amazing service he got here. He felt like he was listened to and respected and as a result had an amazing shopping experience. We ran into some problems with a small detail on my ring and the staff were quick and worked hard to resolve the problem.”

- Katie, as posted on Google Reviews -

“Thank you very much for showing us the details of diamond cutting and grading, and for taking the time with us. The service was amazing! Often in other jewellery stores we felt intimidated and slightly rushed. We really enjoyed trying on the rings in the open showcases. Thanks again!”

- Kara -

“Spence Diamonds… I purchased a high quality diamond and ring from Hedieh. I was able to select ring, crown, and diamond to my exact specification, apart from other diamond retailers that have a preset diamond in a preset crown/ring. I received an education in diamonds and what I believe to be a fair quote on on the perfect diamond ring for my now fiancée. Their process takes approx 1 hour from start to finish but is worth it. I do truly believe their diamonds are the highest of quality and recommend it to all my potentially engaged friends ;)… It has been a full year since my purchase and I feel no regret towards my purchase only pride. I slept on my purchase and made the right call. Thank you Hedieh for all your help you have made my wife to be a happy woman 😀 Happy wife, happy Life – Smart man… Thank you 10/10”

- Perry, as posted on Google Reviews -

“I purchased an engagement ring from Spence Diamonds. I will say it was the most pleasant and comfortable transaction I have ever been through. Aman, our consultant, was above and beyond helpful. The staff and store was clean, organized and tidy. Being in the service industry myself, it is refreshing to see such professionalism.”

- Travis, as posted on Google Reviews -

“This store is beautiful! They carry a huge variety of rings and the consultants are extremely helpful. On top of the great selection, Spence has an amazing warranty program. I purchased an anniversary band for my wife a few months ago and she loves it! I will definitely be back again!”

- Joe, as posted on Yelp.ca -

“We feel confident that the selection of our diamond was based on expert advice and
in-depth knowledge. Your professionalism and genuine interest in our happiness
enabled us to select the perfect ring, without feeling the need to shop anywhere else. It is this impressive level of expertise and commitment to client satisfaction that guarantees our loyalty to Spence Diamonds now and in the future.”

- Sam -

“I was very pleased with the way that I was able to make my decision and the service that was provided both before and after I bought my ring for my fiancée. From beginning to end, I was happy with the care I received. The service, selection and Spence guarantee are second to none.”

- Annie & Kevin -

“Absolutely amazing experience at Spence Diamonds! My fiancé and I had been looking for engagement rings at many stores. We found the perfect ring at Spence. Diane was (and still is) an exceptional sales associate. Diane walked us through the entire process of diamond grading which was extremely informational. I was able to see my diamond before the ring was made…very exciting! Not only is she very knowledgeable, but she loves what she does (and it shows). I look forward to going in to get my ring cleaned because of her! She is organized, has excellent interpersonal/communication skills, and is very welcoming to everyone. I will never shop anywhere else for diamonds as long as she is there! Keep up the great customer service!!”

- Amanda, as posted on Google Reviews -

“100% Pleased with my purchase here. I love that there was no pressure while browsing the 1000’s of rings and that once we had picked something, the service we received was outstanding. Great shopping experience. Would recommend to anyone looking to make a significant purchase!”

- A Google User -

“Water was good while we browsed the showcases… everything was at our fingertips. The background education for the “4 C’s” was especially valuable as it has been many years since we purchased our last diamond. Hopefully it won’t be that long to our next purchase as you made the whole experience memorable.”

- Steve -