My first visit to Spence in Vancouver was meant to be a short one, to pop in and get a sense of what was available and then perhaps move on to check out the competition. That was until Ian helped me. I not only left Spence that day having purchased an engagement ring, I left knowing that the ring Ian had helped me pick was absolutely the right one. I left very confident in my purchase and very happy that I had chosen to shop at Spence first. Ian was kind, helpful, friendly and knowledgeable. Without a doubt, he was a big reason why my experience at Spence was so great. Thank-you so much Ian for making this very important purchase an easy one for me.
What Other Couples Are Saying About Spence Diamonds
Well – I absolutely love my ring! I can’t thank you enough for the friendly service you provided us with when we were in Vancouver. I don’t think I would have ended up with such a perfect ring for me if you hadn’t been assisting us. It’s funny how you think you know what you want until you actually try them on.
Thank you for making the rings easy to buy. Thank you for being a great staff. Thank you for being easy to talk to, for not treating me like I was just money. Thank you for the education on diamonds. Most of all thank you for helping with making a once-in-a-lifetime opportunity come true. Keep up the great work. I’d recommend Spence Diamonds (especially the Langley store) to anyone.
I know how important it is to receive commendation when it is due so I would like to convey to your Head Office team that I received exceptional customer service from Tatiana at your Langley store… She is very professional and knowledgeable and did not miss a beat when it came to looking into my needs and following up. She also was very friendly, personable and showed a caring attitude. You can be assured that your store is in good hands!
My fiancée and I recently visited the Vancouver branch to purchase an engagement ring. We were incredibly pleased with the service we received from Jessica, especially after visiting various other jewelery stores… When it came to discussing our budget and finding us a diamond she was very understanding and did a great job of meeting our desires and expectations. It was extremely refreshing to feel no sales pressure and also feel like valued customers. We will definitely be coming back to Spence for future purchases and have also recommended her and your store to our friends and family!
Hello, a quick note of thanks for the great service I received from Fetim Mehmeti at Spence in Scarbourough, Ontario. Some background - I'm originally from Greater Vancouver, so I've grown up hearing about Spence diamonds. Over the years I've steered friends towards Spence for their big purchase, and so when it came time to buy an engagement ring, I knew I had to go to Spence. The only challenge was that I now live in Ottawa, where there is no Spence location -- but I knew it'd be worth the drive. So after an email & call to set up an appointment, I loaded up a car with a 4 friends and drove down to Scarborough. I arrived in the store, having never done any prior research into rings... I met Fetim, who'd already called me to confirm my appointment and to introduce himself. Right away, I told him I wanted to buy a ring but it would take some time. Over the next hour I searched through the plethora of options for solitaire engagement rings. Fetim offered many selections, helping me fine tune my choice. After an hour, the awesome enormity of my decision to buy a ring, sunk in. It was great! Suddenly my voice started to quiver, I could feel my heart beating faster... as I realized that I was picking a ring for the woman I want to be my wife. At this point I called a recess for my friends and I; Fetim brought us over to the couches. We watched some sports, laughed at my reactions, prayed and then went back to make the final selection. And then it was made, I knew the ring I wanted to buy - now the diamond. Fetim was knowledgeable and patient, walking all 5 of us through the diamond education and helping me to choose the size, style, clarity, colour and origin of my diamond. Then he brought out the diamond I bought. He presented it, showed me its characteristics and told me why he selected that diamond for me. I ordered the ring, paid for it in that moment, and proceeded to run outside in the parking lot! My buddies even made a video of it... haha... it was great! From first contact, to ring selection, to "recess break", to final selection, diamond consulting, diamond choosing, to purchase, to shipping... to arrival. Fetim was fantastic! He even came in on his day off to ensure that my ring arrived properly, he boxed it up and got it ready for fedex to come and pick it up and bring it to me in Ottawa (at my risk, of course). My ring has arrived today - I haven't yet opened it, as I received the package at work and my girlfriend works just down the hall, so the opening will take place tonight. Proposal will come soon, and I look forward to sharing my story! (and returning to buy a wedding band too) Thanks to Fetim and all at Spence across Canada. Cheers, Jeremy Rude
I just wanted to send a note of thanks to your wonderful staff at the Square One Mississauga location. I originally expected to have to shop around for an engagement ring, and though I briefly browsed around at other stores while passing them, I knew I wanted to make a trip to Spence because of your clever advertising (specifically radio ads on 102.1 The Edge). When I arrived at Spence to look at rings, I was surprised by the decidedly different approach to customer service. I was greeted warmly, shown to the engagement ring section, and a diamond expert soon came to my service to help me find my (soon to be) Fiancés’ ring. Habib Issawi did an amazing job explaining how diamonds are graded, and I truly felt at ease and informed when making my decision. He didn’t try to pressure me into spending more money and he even went as far as to explain why, with my design choices, the more expensive options were actually not going to produce noticeably better results. Your radio ads set my expectations quite high, and I worried that I was going to be disappointed. I can gladly say that my expectations were exceeded and I am very happy with the service I received, and the beautiful ring I will be soon presenting to my girlfriend. Thank you!
"Your selection was amazing. We really liked all the equipment - at other jewellers we were only able to look through a loupe. But seeing the cut and how closely our diamond matched the ideal was great. The diamond we chose has so much more sparkle than any other we looked at. Thank you!"
Margo & Brad
I would like to thank Ian and the staff at the Vancouver location for the wonderful service that we experienced while in the store. My ring is beautiful and prettier than I had hoped! Ian was kind, knowledgeable and fun to work with. Thanks again to everyone at the Vancouver Spence store!
It was really informative. It definitely helped us to make better decisions about our purchase.
Amber & Raymond
I just wanted to say thank you to the Scarborough store for making our engagement such an easy one! The ring is just sooooo beautiful; I can't stop looking at it!!! Thank you to Spence Diamonds for making this such a memorable day for us ... much appreciated! Can't wait to spread the news ... We are getting MARRIED!!!!!
I was very pleased with the way that I was able to make my decision and the service that was provided both before and after I bought my ring for my fiancée. From beginning to end, I was happy with the care I received. The service, selection and Guarantee are second to none.
I would like to thank you and the staff at Spence Diamonds for the wonderful service I received every time I came through your doors. You have made us both very happy. Thank you again and continue your great work.
I wanted to write this letter to tell you about the exceptional customer service that Spence Diamonds gave us that no other jeweller has. We have looked and spoken to many jewellers and have found that Spence Diamonds is truly the best diamond store out there and would recommend it to everyone.
Thank you very much for showing us the details of diamond cutting and grading, and for taking the time with us. The service was amazing! Often in other jewellery stores we felt intimidated and slightly rushed. We really enjoyed trying on the rings in the open showcases. Thanks again!
Jeff & Jill
The testimonials are nice, but I’d like to see some other reasons why I should buy my diamond at Spence.
From the moment my fiancée to be and I walked through your doors, Summer made us feel very comfortable. She took the time to explain and educate us on how to buy the right diamond for us. I just wanted to thank Summer for all her assistance. I will definitely recommend Spence to anyone that is in the market for a ring in the future.
We are writing with gratitude to advise you of the exceptional customer service we received from your store. These days it is commonplace for companies to boast of their quality service and then not deliver. In our case, Spence Diamonds did deliver!
The Spence staff was polite and helpful. They created a professional yet comfortable atmosphere.
I’m ready to set up an appointment now.
Spence has been an amazing store to deal with. When shopping for the initial engagement ring, we were put at ease with a no-pressure, take-your-time attitude. Our other visits have been great as well. We were thrilled with all of our service, as it was so quick and we were treated so well. Thanks Spence!
Bev & Bryan
Coffee was good while we browsed the showcases ... everything was at our fingertips. The background education for the "4 C's" was especially valuable as it has been many years since we purchased our last diamond. Hopefully it won't be that long to our next purchase as you made the whole experience memorable.
Twenty years ago, Spence was part of our special day - our wedding! As very happy and satisfied customers, we returned to celebrate our 20th anniversary. Keep up the wonderful service!
We loved the no-pressure sales. We walked in and were introduced to the open showcases, and were then left alone to browse through the store. It was great!
Kristi & Rob
I’m ready to come in and look at rings in person. Where’s the nearest Spence?
My fiancé and I were at your Scarborough store and I just wanted to say that the sales associate and manager, Wayne Knox, was amazing! He didn't pressure us to buy (although we did) and was very sincere and confident about the rings he was showing us. He truly made our shopping experience the best we've had in all our wedding planning! It was the least stressful thing I've done thus far - and with the wedding only two months away his service is the only one we RAVE about! Your selection of rings was great with so many price ranges to choose from! We'd gone to more than a few "box" stores like Birks and Peoples and found their associates not nearly as friendly and accommodating as Wayne was. He really made us feel special! In the other stores the clerks gave us that look like "we know you can't afford what we offer" without ever asking what our price range was and made me feel insignificant. Not so with your store! I want to thank you (and him, Wayne Knox) for the fantastic service and for making me feel special! When I wear my wedding band, not only will I be reminded every day of the vows I'll have taken but fondly of how well we were taken care of. I'm not sure if there's any special award you give your employees but I really wanted you to know that Wayne was amazing to deal with. In my opinion, he's a great asset to your company and I have recommended him and your Scarborough location to many family and friends. Thank you so much for opening that store!
Dear Andrew: I am unsure as to whether you will remember me or not, but I was just in on Saturday to pick up what I thought to be my wedding set that was to be sized, repaired and soldered. You and the staff at Spence Diamonds create a whole new meaning for the words CUSTOMER SERVICE! I was concerned to leave my set with you because I have never been without it and I had never removed my wedding band from that finger in 10 years. Needless to say, I was nervous to take it off and nervous to leave it. To some this is "no big deal", but when I was pregnant my hands were so swollen the rings actually hurt my finger and I still insisted on leaving them on. The reason I am telling you this is because my husband called you to upgrade my diamond in my engagement ring to a much larger stone and wanted to keep it a surprise and you took the time to share that with your staff and they did all they could to keep me from knowing, which was a challenge because I was so adamant about needing the details of the whole process. I also had Spence repair my husband's wedding band and keep that a secret from him and you were all there to help me out with that as well. When I was presented with the NEW and much LARGER diamond I almost fainted. I feel like I was engaged for the first time all over again. Everyone was so incredible in helping out with all of the surprises - the ring for me and the ring for my husband. You have to know my husband to know this is not typical of him and everyone helped him pull it off and surprise me with something so beautiful that a simple thank you just doesn't seem like enough. I am sure you receive letters like this often, but I just hope you know that all of this meant the world to my husband and I will tell this story over and over for years to come. You truly made our 10th Anniversary! Thanks to you all at Spence Diamonds!
I listen to Sonic 102.9 FM in Edmonton. The commercial with the altercation between Sean Jones and Garner Andrews was so funny, I laughed so hard. So, anyway... I got the future trophy wife a ring from Spence Diamonds and I was treated like a king. You will have repeat business from me in the future. Thanks Spence.... You guys are the best!
My experience at Spence was great. I'm a younger guy buying an engagement ring. All the other jewellery stores ignored me and made me feel really uncomfortable, but Spence was wonderful. They didn't shrug me off, even though I wasn't spending a lot of money. My experience was great, and I would recommend Spence to anyone. The customer service is the best, and the lady that helped me was awesome. Steph treated me really well. Thanks for a great experience!
Bryan & Candice
I wanted to thank Spence for a wonderful experience shopping for an engagement ring. I was extremely impressed with the service I received, the knowledgeable staff and the magnificence of the showroom. Just the fact that I was able to go in and try everything at my leisure and not have to rush through anything made my day. I am so impressed with the store. I thank you once again! Customer service at its best has won my business and my recommendation to many others. Thank you!
I just wanted to say thanks for helping me find the perfect diamond ring that I'm sure my girlfriend will love. I purchased my ring at your Toronto location. Rene helped me make my purchase, which was made with confidence and comfort thanks to his help. All staff was friendly and pleasant. I can't see why anyone would ever buy a diamond at another retailer. You have perfected customer service and satisfaction. Thanks, what a wonderful experience!
Just wanted to drop a quick line to the people at Spence. I would like to thank Barry for all of his help with choosing a ring for my special day. He made the purchase flawless and very easy for me. I was also in a bit of a jam as far as time goes ... and with such short notice they made it all work for me. At the same time, my future wife and I were closing on our new home, so things were quite busy for us. This was one thing I didn't have to worry about. On that note, thank you very much. In addition to Barry's service, the help from Sally at the front desk added to the pleasure of dealing with Spence.
I can't say enough good things about Spence Diamonds. Coming here and knowing nothing about diamonds, I was fairly intimidated and nervous. The staff took the time to educate me about the diamond I was purchasing so that I could make an informed decision. The no-pressure atmosphere made the entire experience enjoyable. I would highly recommend Spence to anyone who is considering buying a diamond.
Find out how to give him hints.
We had a great experience at Spence Diamonds. You have a great selection of gorgeous rings. Your staff was helpful and able to answer all of our questions.
I came into Spence quite timid as I wanted to change the ring style that my fiancé had chosen, but you were so kind and helpful, making me feel completely at ease about the decision. In the end I was really excited about my ring. I would definitely recommend Spence to others!
A more than educational experience with a comfortable atmosphere!
Begin your Spence experience by setting up a conveniently-scheduled appointment.
Thank you for all your help in making our 16th anniversary truly special. Your guidance and advice in choosing the perfect ring for Judi was invaluable. I proposed (again) to Judi in Niagara Falls and am happy to report that she said "Yes!" She loves the ring and it is a fitting symbol of our bond. Thanks again for everything.
Thank you very much for all your help with our wedding and engagement rings - very important symbols of love and marriage! Your kindness, combined with your ability to service our needs, really demonstrates that you know how important these symbols are to a couple. It was a great pleasure doing business with you!
Aaron & Ryann
The attention to detail, professional and courteous service is what separates Spence from other jewellery stores.
The ring selection is great and the staff is very friendly. It was nice that the showcases were all open.
I was pretty nervous when I walked into the store. I met with a diamond consultant, who helped me through the process. After going through a great presentation on how diamonds are graded, I felt much more confident about making my selection. We found three spectacular diamonds for Danielle's ring. Actually, thanks to Spence, picking the ring was the easy part. Then I had to do the Grouse Grind so that I could propose to Danielle at the top of GrouseMountain. It turned out to be a wonderful experience. We have since been back to Spence to order our wedding bands.
The selection was excellent and your diamond consultant was a huge help. The whole experience was made great with the fantastic service. The Guarantee that Spence provides made my decision an easy one to make.
Thank you for the excellent service and relaxed atmosphere that you provided for us to purchase our wedding bands. It was very nice to hear from you after our wedding to congratulate us and ask if we were happy with our bands. We appreciate the care and attention we received with our time spent with you, and the follow up service afterwards.
Thank you so much for all of your time and information. I came in without knowing anything about diamonds. After 25 minutes with one of your diamond consultants, I felt sure that I was dealing with someone who cared about making sure that I was making this incredibly important decision with all of the information necessary. Thank you again for making this such an enjoyable experience.
I was initially attracted to Spence Diamonds by their "to the point" informative media advertising. My HIGH expectations for quality and service were met and exceeded when I visited the store for the first time.
A wonderful experience! The staff was excellent - very knowledgeable, patient, and took the time to show us a variety of diamonds and the differences among them. Definitely a must - we'll be back!
Shopping at Spence was very, very comfortable with no hassles whatsoever. The staff is extremely helpful and knowledgeable. I was extremely satisfied with the quality and service I received in the store.
It was exciting to look at engagement rings and share our experience with the Spence staff, which genuinely cared about our questions and didn't treat us like "just another customer".
Gwen & Nobby
It all starts with the ring. Take a look at some rings now.
I recently replaced the centre stone in my wife's wedding ring. Prompted by your advertising, I decided to use Spence Diamonds. The service was professional and courteous. The staff was expert in their knowledge. In short, it was as pleasant a retail experience as I could have imagined. I would definitely recommend Spence Diamonds for any diamond or jewellery need.
Great selection, better service! We choose both ...
Brian & Lyn
Probably the easiest experience a young guy could have! I was taken care of with the utmost respect the second I walked into Spence. The diamond consultant explained everything thoroughly and educated me without any pressure at all. This is the place to do your diamond shopping, hands down.
I would like to take this opportunity to thank you for the great service I received from you and your staff. Spence Diamonds makes it very easy and relaxing to buy the perfect gift for that special someone. Everyone was extremely knowledgeable and caring. I would recommend Spence Diamonds to everyone.
If you need some ideas for proposals, we’ve got you covered.
I wanted to thank you and your staff for a great experience in making a purchase that I have little experience with. The diamond consultant was able to ascertain what I wanted and what would fit with my budget. He was knowledgeable, humorous and made the experience a pleasure.
I recently purchased a diamond engagement ring from your store. I would like to say that my experience with your establishment was an excellent one. Your business will continue to receive my praise and business in the future due to the service I received. I will recommend Spence Diamonds and continue to be a client due to the exceptional service you provided.
We are writing to express our sincere appreciation and gratitude for the unparalleled service we received at your store. We feel very confident that the selection of our diamond was based on expert advice and in-depth knowledge. Your professionalism and genuine interest in our happiness enabled us to select the perfect ring without feeling the need to shop anywhere else. It is this impressive level of expertise and commitment to client satisfaction that guarantees our loyalty to Spence Diamonds now and in the future. Thank you for helping to make our engagement such a pleasant and memorable experience.
I thought I would write to tell you what a pleasant experience I had today selecting an engagement ring for my fiancée. Your diamond consultant was pleasant and friendly. He made a genuine effort to get to know me, my tastes and my concerns. More importantly, he listened to my needs and heeded my limits. I gave him a budget and was astonished when he came in slightly under that figure. Your store was recommended to me by a close friend. You can rest assured I will do the same.
Come into the nearest Spence and let’s talk about your engagement experience.